TERMS & CONDITIONS
Terms & Conditions
Welcome to SPLASH WAVE RESOURCES for online water sports and tour booking. Terms and conditions stated below applies to all visitors and users of https://www.seaadventurelangkawi.com. You are bound by these terms and conditions as long as you’re on https://www.seaadventurelangkawi.com.
General
The content of terms and conditions may be changed, move or delete at any time. Please note that https://www.seaadventurelangkawi.com have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, https://www.seaadventurelangkawi.com will take immediate actions against the offender(s).
Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by SPLASH WAVE RESOURCES.
Comments and Feedback
All comments and feedback to SPLASH WAVE RESOURCES will be remain splashwave.resources@gmail.com. User shall agree that there will be no comment(s) submitted to the https://www.seaadventurelangkawi.com will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment’s content made.
Newsletter
User shall agree that https://www.seaadventurelangkawi.com may send newsletter regarding the latest news/products/promotions etc. through email to the user.
Indemnification
The user shall agree to defend, indemnify and hold https://www.seaadventurelangkawi.com harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.
Inaccuracy Information
From time to time, there may be information on https://www.seaadventurelangkawi.com that contains typographical error, inaccuracies, omissions, that may relate to services description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers.
Payments
All bookings purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods. Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Booking.
Rental Rules & Regulation
SPLASH WAVE RESOURCES staff will give a clear instruction and lesson ride the Jet Ski and explain not to ride in restricted area.
• Please check jet ski before riding.
• Please wear life jacket at all time when riding
• Ride at your own risk, any injury, loss of private properties and death caused by any accident during the ride is not the responsibility of SPLASH WAVE RESOURCES.
• At minimum fine over RM20,000.00 will be charged for damage caused.
• Please ride in safe manner. Do not overturn the jet ski. For overturn, we will charge a fine of RM3,000.
• Please keep all belongings and bring them together during the ride. A waterproof dry bag was provided.
• We are not responsible for loss of personal or valuables items.
CANCELLATION AND REFUND POLICY
Cancellation Policy
If you cancel your order(s) 7 days before the booking date, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at splashwave.resources@gmail.com
Once the cancellation request is received, a full refund will be initiated. Full refund will be provided if canceled by us due to unforeseen weather circumstances. Your safety & comfort is our priority.
Refund Policy
Your full refund will be issued once we have received your cancellation requested that has been submitted to our email at redraygloabl@gmail.com. The method of refund will be processed depending on your original payment method:
Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
Credit card refunds services, refunds will be sent to the card-issuing bank.
Kindly contact your card-issuing bank with regards to the duration of the credit refunds.
Change In Booking Date
If you have any request for change of booking date, please email us at splashwave.resources@gmail.com within 36 hours upon your booking submission.
The change in booking date is only accepted within 7 days of the original booking date
PRIVACY POLICY
Your Privacy
We respect the privacy of your personal information and we strive to maintain the confidentiality of your personal information given by you. The objective of collecting your personal data is to deliver the services, future marketing purposes and to improve our services to you. Only our authorized employees have access to your personal information. We will not disclose information about our customers to third parties.
Your Consent
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
Communication & Marketing
If you have made a booking from our website we may occasionally update you on our latest products, news and special offers via e-mail & telephone.
What are Cookies?
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit SPLASH WAVE RESOURCES, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
Contacting Us
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the SPLASH WAVE RESOURCES team, who will be delighted to answer any questions you may have.